Voice and Image AI for Customer Conversations
Voice and image AI lets your automation understand customers who send voice notes and photos instead of typing. Audio is transcribed and interpreted, images are analysed for product, damage or document details, and the result flows into the same conversation logic as text.
Who it's for
- Markets where customers prefer voice notes over typing
- Sellers who receive product screenshots and photos constantly
- Support teams handling receipts, documents and damage photos
What it automates
- Transcribing voice messages in your customers' language
- Understanding intent from an informal voice note
- Identifying products from customer photos and screenshots
- Reading receipts, invoices and order screenshots
- Damage and defect checks before a support decision
- Passing the extracted details into your existing workflow
How we build it
- 1
Choose the models
We test transcription and vision models against your real customer audio and photos, not clean samples.
- 2
Extract structured data
Raw audio and images become clean fields your automation can act on — product, quantity, issue, document number.
- 3
Merge into the main flow
Voice and image inputs reuse the same reply, order and escalation logic as typed messages.
- 4
Set safe fallbacks
When audio is unclear or an image is unreadable, the flow asks politely instead of acting on a wrong guess.
What you get
- Voice transcription step tuned to your language mix
- Image understanding step with structured output
- Fallback handling for unclear media
- Integration into your existing automation
- Documentation and cost overview per message type
Timeline and pricing
Usually 3 to 6 days when added to an existing automation.
Included in the fixed Messenger automation packages: Basic $50, Standard $150 (adds the web dashboard, voice and image recognition) and Premium $250 (adds comment automation and advanced customization).
Voice & Image AI — frequently asked questions
Which languages can it transcribe?
Modern transcription models handle most major languages, including mixed-language speech such as Bengali with English product names. We test with your own customer recordings before promising accuracy.
How accurate is photo recognition?
Good enough for product identification, screenshots and document fields, but not a replacement for human judgement on disputes. We design the flow so anything uncertain goes to a person.
Does this increase running cost?
Yes, audio and images cost more to process than text. We estimate the monthly model cost from your message volume during scoping so there are no surprises.
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