Order Automation from Chat to Database
Order automation captures a customer's order while they are still in the conversation, validates the details, confirms it back to them, writes it into your sheet or database, and notifies the person who has to fulfil it. No copy-pasting between chat, spreadsheet and delivery app.
Who it's for
- Facebook and Instagram sellers taking orders in DMs
- Restaurants and small shops handling phone or chat orders
- Teams re-typing orders into spreadsheets every evening
What it automates
- Collecting name, address, product, quantity and payment method in chat
- Validating incomplete or unclear order details before confirming
- Writing each order into Google Sheets, Airtable or a database
- Sending an order confirmation to the customer
- Notifying your team or courier with the fulfilment details
- Flagging duplicate and suspicious orders for review
How we build it
- 1
Define your order fields
We agree exactly what a complete order looks like so nothing reaches fulfilment half-filled.
- 2
Build the capture flow
The AI asks only for what is missing, in a natural order, and re-asks when an answer is unclear.
- 3
Wire up storage and alerts
Confirmed orders land in your sheet or database, with notifications to the right channel instantly.
- 4
Dry run with real orders
We push test and real orders through end to end before you rely on it for a busy day.
What you get
- Order capture flow connected to your chat channel
- Structured order storage in your sheet or database
- Customer confirmation messages
- Team or courier notifications
- Documentation for editing fields and messages
Timeline and pricing
Usually live in 4 to 8 days, depending on integrations and payment steps.
Included in the fixed Messenger automation packages: Basic $50, Standard $150 (adds the web dashboard, voice and image recognition) and Premium $250 (adds comment automation and advanced customization).
Order Automation — frequently asked questions
Can it take payment as well?
It can collect the payment method and send your payment link or instructions, and record what the customer confirmed. Full payment processing depends on the gateway available in your country, which we check during scoping.
What if the customer changes the order mid-chat?
The flow keeps one live order state per conversation, so a change updates the same record instead of creating a second order. Cancellations mark the record rather than deleting it.
Where are my orders stored?
In your own Google Sheet, Airtable base or database. We do not hold your customer data; the workflow writes directly into the storage you own.
Ready to Automate Your Business?
Let's turn your repetitive business tasks into intelligent automation.